Shipping and Returns

These policies apply to purchases on the AU site only. Our US site ships worldwide with NO minimums from the US; if you wish to purchase FF polish without minimums please check our US site.

Order Tracking

AUSTRALIAN DELIVERIES
Australian orders shipped with Australia post track here.
Fastway Courier orders track here.
Sample orders are by letter delivery, and cannot be tracked.
TRACKING IS NOT AVAILABLE FOR OVERSEAS ORDERS UNLESS YOU PURCHASED THAT OPTION
INTERNATIONAL DELIVERIES
DHL shipments track here.
USA track here.
Canada track here.
Europe track here.
*If you did not purchase tracking this feature will NOT be available!

Australian Orders

FASTWAY AND DHL DO NOT DELIVER TO POST BOXES, PL, GPO OR LPO.
If you require shipment to any of the above, use Australia Post only.
BRISBANE from $7.15 (Fastway); or $9.35 (AP); or $15.40 (DHL Express flat rate to 3kg).
SYD/MELB/TAS from $9.35 (AP) or $15.40 (DHL Express flat rate to 3kg).
RGNL NSW/QLD from $9.35 (AP) or $15.95 (DHL Express flat rate to 3kg).
ADL/CAIRNS/CNBRA/RGNL SA from $9.35 (AP) or $17.05 (DHL Express flat rate to 3kg)
PERTH/RGNL WA from $9.35 (AP) or $17.60 (DHL Express flat rate to 3kg)
Prices include GST.
Shipping times vary from 1-7 working days, depending on method and your location. Express Post is available in addition to standard mail, and DHL Express (which is 1-2 days delivery).

Order Collections

Available for locals or people visiting the Brisbane area.
Place your order via the website and select the ‘Pick-Up’ option at checkout. If this option does not show, use postcode 4120 to enable it (valid for travelling customers only).
Once your order is ready we’ll email you with the collection details.

Safe-Drops

Only available with Fastway (Australian deliveries).
Insurance is waived if you decide to have your item dropped without signature.
Please leave an order note with your instructions for the parcel’s safe-drop location.

International Nail Polish Orders

DHL has a 3 bottle minimum due to packing requirements (or 150g min, equivalent to 1-2 bottles plus cosmetics etc, so you can do a mixed item order if you like).

We are approved to ship Dangerous Goods with DHL, and our staff are certified to not only pack your order with care to the industry standards, but to also follow IATA regulations for the safe transit of your lacquer.

ENTER YOUR ADDRESS AT CHECKOUT TO GET YOUR POSTAGE PRICE

DHL shipping offers many benefits:
Quick – often delivers within 5 working days of shipment.
Reliable – minimal rough handling along with secure packing.
Live tracking – see every move your shipment makes!
> An affordable and quick option for large shipments (great for group buys with your friends), as the price-per-bottle lowers as the bottle quantity grows.

International Cosmetic Orders

EXCLUDES ORDERS WITH NAIL POLISH
We ship cosmetics, perfumes and bath/body items worldwide with just an $8 minimum spend policy.
These prices exclude orders with nail polish.

 

TO GET A POSTAGE QUOTE, ENTER YOUR ADDRESS AT CHECKOUT ONCE YOUR CART IS FULL.

We have options to pick from at checkout. Our cheapest is without insurance/tracking, so please note that orders with this option (Standard Air Mail) are not refunded in the event of loss/damages.

For peace of mind, we recommend picking a postage option with tracking or insurance.

Postage starts from $5 to NZ, $6.50 to USA & Canada, $7 to Asia-Pacific Regions, and $7-$11 for Europe.

Prohibited Shipping Zones

SORRY, WE DO NOT SHIP TO:
* Balkans
* Belarus
* Burma/Myanmar
* Cote d’Ivoire
* Cuba
* Democratic Republic of the Congo
* Iran
* Iraq
* Lebanon
* Liberia
* Libya
* North Korea
* Somalia
* Sudan
* Syria
* Zimbabwe

Postage Insurance

AUSTRALIAN DELIVERIES COME WITH INSURANCE INCLUDED

INTERNATIONAL CUSTOMERS please note refunds cannot be issued to orders placed without insurance.

In the rare event of a parcel going missing, or arriving damaged, Australia Post can only reimburse the customer if insurance has been purchased. Thus, we highly recommend all customers purchase insurance when ordering with us, for peace of mind.

Contents, Values & Taxes

The buyer/receiver is responsible for any charges on the parcel once it dispatches our warehouse.

This includes (but is not limited to) any type of tax, duty, import fee, government or post charges etc.

Insured articles are declared at full merchandise value. Shipping fee is NOT declared in this. Uninsured articles are always declared as low as possible ($5-$15).

Contents are declared as ‘cosmetics’.

Damaged / Incorrect Orders

If your order has arrived to you damaged, please photograph the packaging and contents and email [email protected] immediately.
If you have received an item that is incorrect, please phtograph it and email to the above address. Be sure to send non-blurry, clear and large images so the staff can easily asses the item/damages.
PLEASE INCLUDE YOUR ORDER NUMBER AND AS MUCH INFORMATION AS POSSIBLE TO ASSIST OUR TEAM IN RESOLVING THE ISSUE =)

Missing Orders

If you feel your order is missing please do the following things to help troubleshoot:
1) How long has it been since shipment? Australian orders should take no more than 15 working days, and international orders should take no more than 6 WEEKS.
2) Check around the property for the article, including behind pot plants, screen doors or other areas your postie may have safely dropped it.
3) Check at your local post office – on occasion they may hold an article but the collection card has been lost/misplaced.
4) Does tracking offer any information? Call your post office (or local Fastway depot if used) with your tracking/lodgement number for any updates.
If none of the above has helped locate your parcel, and it’s past the reasonable timeframe to arrive, please contact [email protected] with your order number, details and any steps you’ve taken to find the parcel. We’ll do our best to resolve the issue as quickly as possible.

Returns

Change of Mind
Change of mind returns are not accepted.
Incorrect Details
Shipments returned due to our error are reshipped at no charge to the customer.
Shipments returned due to incorrect address provided by the customer during checkout can only be reshipped at customer expense.
Unpaid Charges
Shipments returned as the customer did not want to pay charges on the parcel will incur a 15% restocking fee on any items we can add back to our inventory. Items such as samples or powder cosmetics may be declined for refund due to the nature of the product. Postage is NOT refunded.
The customer CAN request to have the item reshipped (to a new address is fine) but postage charges will apply.

Refunds

Refunds are processed via the same payment method used with the original order.
Some refunds may be deducted a restocking fee of 15%, or may not include postage paid etc. This is subjective to the nature of your refund – whether a cancellation, return due to incorrect details etc. We will always provide you with the full information upfront.
Refunds will only be processed for faulty items, cancellations prior to shipment, parcel returns due to postal or address error (minus a restocking fee and postage charge), transit loss/damages on insured parcels.
Refunds will not be processed for change of mind returns, shipped cancellation requests, transit loss/damages on parcels without insurance or scratch & dent items.