What is a preorder?
Purchasing a preorder item allows you to reserve a product before the stock is physically with us. This ensures that you will receive the product which otherwise you may have trouble securing, either because the brand does not ship to Australia or because it is in limited supply.
We do not always restock every product that is listed for preorder, so we highly recommend you secure a product during a preorder rather than waiting to see if it becomes available later on.
When can I buy a preorder item?
We run multiple preorders per month for various brands, usually upon their release of exciting new products! The window for a brand’s preorder is always listed here, on our Brand Preorder page. Preorders generally open at 9am AEST on the scheduled open date; and close 3pm AEST on the scheduled closure date. In most cases we will offer a new release as a set with a discount. We are Australian and use AEST (no daylight savings as we’re in QLD).
Where do I find preorder items?
Visit our navigation menu, go to ‘Preorders’ and view the list of items. If there are no brands listed, it means there are no active preorders. Check our Brand Preorder page for information on upcoming preorders.
When will my item ship?
All preorder items are subject to extended shipping window, as we must wait for the items to safely arrive to our warehouse. After the preorder window closes, we submit our order to the brand. They often ship to us within 2-3 weeks; and transit time is around another 3 weeks. It is safe to assume all preorder items will ship 6-8 weeks after purchase. But always check our Brand Preorder page for dates and notice of delays.
Can I buy different brand preorder items? Or non preorder items too?
Certainly. You can include any item type in your orders. Your order will wait for all items to arrive before it ships, however. If you wish to have your order split, and ship some sooner than later, a secondary postage charge will be payable. This will be organised manually, so please contact us for assistance.