TRADING HOURS

9am – 4pm AEST Mon-Fri.
Closed Brisbane P/H.
Shop in-store at 7 Ellen St, Moorooka QLD 4105

Office hours and phone hours fall under the above trading hours.

WHERE DO WE SHIP?

Everywhere! Transit times and shipping options vary, but we do ship all products worldwide. Find postage prices by adding items to your cart and entering your address in checkout.

GET SOCIAL

Find us at Femme Fatale Fiends, our Facebook community where we share sneak peeks, COTM suggestions & voting, weekly challenges with prizes, swatches, group exclusives, sample sales, VIP sale access & more!

Frequently Asked Questions:

Please note our current TAT is 10-15 days due to our reopening sale :) Thank you!

What currency is this site in?

AUD – we’re Australian based. Visit our USA website with USD for all your Femmes!

Can I place an order over the phone?

At the moment all orders must be placed via our websites, by the customer. We do not take any payment details.

Can I organise a order pick-up?

Yes! You can place an order with us and select the ‘pick-up’ option at checkout. Our office is located in Moorooka, 4105 QLD.

If you are a traveler, please make sure you delivery address has a Brisbane post code for this option to show – you can use 4105.

Once your order is ready to be collected, you will receive an email from us with the collection details.

Do you have a retail shop?

Customers can visit us at 7 Ellen Street, Moorooka QLD 4105 Australia and try a huge range of product testers. We have a LOT of variety available so that you can find formulas, fragrances and more that are to your liking before making a purchase.

We have testers from Femme Fatale, Sixteen92, Delush, Shiro, Life’s Entropy, Celestial, Smelly Yeti, Arcana, Sayuri, Tonic, Native War Paints, Emily de Molly, Top/base/easy remove coats, A England, OHWTO, Epically Epic, Concrete, CrowsToes, Cupcake, FUN Lacquer, Villianess, Solstice, Medusa’s Makeup, Glamour Doll Eyes and more!

We also have a sale section, and customers may try new FF’s before they’re released (when available).

Customers may place orders while in-store. Wait times vary between 5-25 minutes depending on items ordered. Please note some products may not be available, but we can order in items for you and will do our best to assist you.

We take cash, PayPal, VISA and Mastercard.

I'm having checkout issues - shipping won't show!

Please ensure you meet our $8 minimum spend, and that if you are shipping polish outside of Australia that you have a minimum of 10 units in the cart – we have a 10 bottle minimum due to DHL requirements.
Visit our USA website to buy your Femmes without a minimum!

How long until my order ships?

We have a 3-15 business day TAT. Please see the top of our website for a current TAT.

  • If you order has no FF products, the TAT is usually 1-3 working days.
  • Orders with FF eyeshadows may take slightly longer.
  • Presale polish orders usually take 5-15 business days as units are made to order.
  • TAT is extended during sale periods :)

My tracking doesn't work!

Only DHL and specified tracking options (Pack & Track) will provide tracking. Other lodgement numbers provided once your order ships will either offer no or limited tracking. Unfortunately limited tracking is not guaranteed.
Please ensure you purchase a tracked or insured option at checkout of customer peace of mind.

My order is missing, or arrived damaged :(

Please contact customer service with the relevant information:

  • Your name
  • Order number
  • Clear images of damaged item/s
  • Description of issue

Contact us at [email protected]
We will strive to resolve this for you as soon as possible. Please note we have a 24-48 business-hour response time. Thank you!

Where are all the Femme Fatale polishes?!

Our Australian site (the one you’re on) only presales Femme Fatale colours each month, usually the 1st-5th. Details are normally provided in advance here.

If you would like to shop at our USA site, all units are pre-packed and on hand – most ships within 48 working hours, and we ship worldwide. New colours arrive to our USA website same-time as our Aus site presale, or within a few weeks afterwards.

Get in touch with Femme Fatale

Contact Us

Ph INT: 00 61 7 38 485 565
Ph AUS: (07) 3848 5565
Customer Care: 9am-4pm AEST weekdays
Closed AUS public holidays – customer care via phone is available from January 8th; please use the form below for enquiries until then – thank you and happy holidays!

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