Ship Orders

Terms & Conditions

Please carefully check over our Terms & Conditions for order combinations. We also have a general FAQ for our Order Hold/Combining here. If you need further clarification, or have any questions, feel free to open a ticket and we’ll be happy to help :-)

General:

• If you partake in the UK/EU/NZ group buys, don’t use this item. Group buys have a separate ordering system which you can find via the GB post in our Fiends group.
• You can checkout with this item alone in your cart – whenever you are ready to have your previous orders combined and shipped. No fees or minimum spend requirements are attached to this item (so please ignore a cart notice about minimum spend if you see one).
• Your orders are still subject to the TAT (found on the top left of the homepage). Once you tell us to combine and ship, you order will start at the beginning of the TAT.

International Orders:

• International orders are shipped with either USPS (via Parcel Forwarding) or DHL Express. Select your preference when adding this item to cart. USPS is cheaper than DHL for USA and Canada, and will be around the SAME price for all other countries if you opt for insurance. Because of that, we recommend DHL Express as it’s far quicker (about 5 business day delivery) and reliable.
• We HIGHLY recommend you purchase insurance as we do not replace/refund damaged/lost items in transit on uninsured articles.
• Whatever method you selected on your individual orders is not taken into consideration; we only ship your combined orders via the method you pick using this item. This includes INSURANCE. You must select insurance with this item for us to apply it to your order/s.
• It is the customer’s responsibility to update us if their address has changed. Please ensure you provide the correct mailing address and contact number :-)

Australian Orders:

• Australian orders will ship with Australia Post (you can select between Parcel or Express Post), either will include insurance.
• It is the customer’s responsibility to update us if their address has changed. Please ensure you provide the correct mailing address and contact number :-)

Shipping Fee:

• The shipping fee is what we are billed by the carrier (rounded up**). The shipping rates at checkout are lower than what our carriers charge us, as we absorb a portion of postage fees to pretty much all locations we ship. The final charge for your parcel is also affected by the dimensions, weight and location – these variables are not factored into our website postage as we charge flat rates for weight brackets. This means your final postage fee may vary (either less or more) from the website had you ordered all your items at once.
  **Rounded up means if your fee is (example) $32.34 we round to $33, and calculate your refund from there.
• Shipping is calculated once your orders are packed and lodged with the carrier, as this is when we are provided with the price.
• Some overseas locations (particularly regional areas) will incur a higher postage charge. If the shipping you have paid across your orders is not enough to cover your final postage charge, we will contact you to request the difference. This is most common for Japan and Germany, so if you are from those regions please take this into consideration.

Shipping Refund:

• The refund is calculated from the total sum of all your postage paid (including any insurance purchased with this Ship Orders item), minus the rounded-up shipping fee. Any orders that had an unpaid hold fee will have it deducted.
• Not all orders will receive a refund on postage paid. Some orders will be sufficiently covered, some may fall just short. Usually if there’s a difference of a few dollars owing to us we will cover it; but if there’s a few dollars to refund we will process it to you. If there is no excess to return to you, we will add a note to your order which will generate an email notification to you, letting you know.
• Combinations applied by dispatch (so there was no request from you to combine your orders) have any applicable refund processed as store credit and will include the 10% extra, but will have the hold fee/s deducted.
• Refunds are usually processed within 3 business days of dispatch. Note our business days are Tues-Fri and exclude QLD public holidays.
• You can opt for a postage refund via your methods paid; or a store credit with additional 10%.
• Store credit with 10% is issued by code to your email address (and locked to your account). It will be for the amount of the refund plus an additional 10%. It is valid for 6 months from issue, and has no restrictions to what it can be used on from our catalogue. Codes cannot be stacked with Loyalty Lustre discount. If you let your code expire, it cannot be renewed. Read more on our Store Credit here.
• Either selection (refund or store credit) is final and cannot be adjusted once processed.
• If you chose store credit, your Afterpay instalments will continue to be taken out as usual until the order has been paid in full.
• Refunds into bank accounts or credit cards it may take up to 7 days for your bank to process.
• A gentle reminder to please take into consideration the currency conversion when you placed your order with us (if you are overseas). We only use AUD and therefor refunds may vary slightly from amount initially paid (on your end, in your currency), due to the conversation rate changes. Unfortunately this is outside our control, we are unable to reimburse for any difference due to the currency rates changing, and we appreciate your understanding.